There is no minimum order value and all orders are sent in discreet non-branded and plain packaging.

How long does eshoppharmacy.co.uk take to dispatch my order?

Orders placed before 3 pm Monday to Friday will usually be sent out the same day depending on stock availability and subject to approval by the Prescriber/Pharmacist.

If you want your order sent out from our Pharmacy on a specific day please contact us and we will be happy to help accommodate this.

*All Prescription and Pharmacy Only medication MUST be approved by our Pharmacist and/or Prescriber before being dispatched. Our prescribers aim to review all orders the same day if placed before the cut-off time but this is not guaranteed. Orders placed after this time will be reviewed the next working day. Our Prescribers or Pharmacist will contact you by telephone or email if they have any additional questions, so please make sure you check your emails.

What delivery methods do you offer?

We've recently updated our delivery options:

• Royal Mail Tracked 24 (£3.99 or Free on orders over £10)
  Fully tracked delivery service offered free on all orders over £10. Usually arrives the next working day but this is not guaranteed and may take up to 5 working days to arrive.
• Royal Mail Special Delivery Guaranteed by 1pm (£6.99)
  Guaranteed next working day or we’ll refund the delivery charge.
• Post Office Collection (£6.99)
  Have your order sent to a local post office to collect from the next working day. Orders are sent through Royal Mail. Select "Royal Mail Special Delivery Guaranteed by 1pm" at checkout and enter your desired Post Office collection address in the shipping address
• Same Day Delivery by eShop Delivery (from £6.95)
  Guaranteed same-day delivery if ordered before 11am Monday to Friday. If ordered on a weekend, your order will be delivered on the next working day. This option will show if available. Selected postcodes only: M20, M21, M32, M90, SK1, SK2, SK3, SK4, SK7, SK8, SK9, SK10, SK11, SK12, WA14, WA15, WA16.

Can I ship my order to a different address?

We can dispatch your order to any address in England, Scotland, Wales, Northern Ireland and the Channel Islands. You can also send your order to a local Post Office/Shop for collection. Unfortunately, we are not able to deliver items to a non-UK address.

Can I send my order to a care-of address?

As part of our regulations, we verify your identity through electoral roll records to confirm you are who you say you are. We MUST have your registered home address on any prescription and/or billing address and your order must be sent in the name of the patient. You must create an account in the name of the patient.

Cancellations & Returns

You have the right to cancel your order and get a full refund up to the point when your medication or test kit has left our Pharmacy and been dispatched. We will send you a confirmation email when your order has left our Pharmacy

Unfortunately, you are not able to return any medication that has left our Pharmacy as it is medication and cannot be reused. You may return any unused medication we have dispensed free of charge for it to be destroyed appropriately. You may return a test kit within 30 days and get a refund minus the cost of the test kit of £7 as this can not be reused. You can not get a refund if the test kit has been received by the lab.