Complaints Procedure

Feedback

Feedback is really important to us. We aim to provide high quality customer service so we want to hear about the service you received from us as it helps us learn how we provide a better service

You can leave your feedback through our contact us page on our website or by emailing us at [email protected]

Complaints

We hope that we have provided a fantastic service, however if you would like to make a complaint, you can do so in writing, email or by telephone.

Telephone: 01625 568 188

Email: [email protected] (Please mark the subject as "Complaint")

Write to us: Forward House, 14 Duke Street, Macclesfield, Cheshire, SK11 6UR

We will send acknowledgement of your complaint within 2 working days.

We aim to deal with all complaints within 28 working days. If we require more time to handle your complaint we will write to you with the reason why